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Frequently Asked Questions


1. Top 4 Questions

When you register a domain with us, the price includes all registry fees. For .ca domains, all CIRA registration fees are also included in this price. For all other domain types (.com, .net, .org, .info, .biz, and other generic top level domains), ICANN fees are applicable. There are no hidden fees included in domain registrations with 10Dollar.ca. Your domain name is registered immediately for the entire length of the registration period that you select.

With every domain registration at 10Dollar.ca, you get:

  • Realtime registration of your domain name.
  • A user-friendly interface for managing all aspects of your domain name.
  • 24 hour email technical support.
  • Reliability, security, speed, and state-of-the art technology.

For more information about all of the features that we include with your domain name, please visit our Domain Extras page.

Domains are registered on a first come, first served basis. Once you have decided on a catchy and memorable name, the next step is to check the availability. Enter the domain name on our Registration page and our system will determine if the domain name is available, then guide you through the rest of the process.

For more information, please refer to section 5 of this FAQ, Registering A New Domain Name.

There are two main ways to transfer ownership of a domain name: Registrar Transfer and Registrant Transfer. The procedure for each transfer depends on the type of domain name. When you submit any transfer order on our website, your transfer request must be confirmed. Confirmation is completed using the Administrative Contact email address for your domain. Therefore it is important to ensure that this is a valid, working email address. You may use our Whois service to view the information that is currently listed about your domain name, provided the domain does not have Whois privacy activated. Check our Transfer page for all domain transfer options.

Registrar Transfer
A Registrar is a company that has been accredited by the TLD's registry to provide domain name registration services. When you perform a Registrar Transfer, you are in effect moving your domain name from one company to 10Dollar.ca. A successful Registrar Transfer will extend the period of your domain's registration by one year (from its current expiration date). For more information regarding registrar transfers, please refer to the Transfer sections 8 and 9 in this FAQ.

Registrant Transfer
With a Registrant Transfer, you are changing the current legal "owner" or holder of a domain name. This may be for a simple update of contact information, or because the domain has new ownership. For all domain names, changing the registrant details is a free service that one can perform at any time. Simply go to the My Domains page, select the domain to be modified, and click Edit Domain Contact Information. Please note that this action does not move the domain between accounts or registrars. Furthermore, it should be noted that changing the registrant information for a gTLD domain may trigger a registrant validation process.

When you are registering a new domain name, you will be provided with the opportunity to add a hosting package for a website, site builder, email or exchange. Additionally on the shopping cart page, you can select a hosting package or any other services, specify the domain name you would like to apply this new service to, and click the add button. Once you have added all of the services you need, click the Check Out button to continue to the payment area.

Web Hosting services can also be ordered directly from our Web Hosting page at any time. Also, be sure to check out our Promotions page for our special web hosting offers.

2. New Domain Names

Domain names are the easy-to-remember names used in place of Internet Protocol (IP) address numbers. IP addresses are used to locate computers on the Internet, but they can be difficult to remember. Using a name server system (DNS), domains and services are mapped to IP addresses which allows a computer requesting data to connect to the target computer or services and download content.

More than their technical function, domains are often used for branding, representing an organization or individual as an easy way of finding them online.

A top-level domain is used to designate the type of organization, the type of site content, or the country of origin. Generic top level domains(gTLD) are suffixes like .com, .net, .org, .edu. Country code top level domains(ccTLD) are commonly two letter suffixes like .ca, .us, .uk, etc.

Domains are registered on a first come, first served basis. Once you have decided on a catchy and memorable name, the next step is to check the availability. Enter the domain name on our Registration page and our system will determine if the domain name is available, then guide you through the rest of the process.

For more information, please refer to section 5 of this FAQ, Registering A New Domain Name.

To check the availability of a domain name, simply enter the name on our Register page. Our system will check if the domain name is available and walk you through the rest of the registration process. Our Whois service can also check the availability of a domain name.

Yes, your domain name can be transferred to another registrar at any time after the first 60 days of registration or 60 days after the last transfer. There is no hidden fee for transferring away from 10Dollar.ca, and the registration period will be preserved. If you wish to transfer any domain name, make sure that your Administrative Contact email address is working before you submit your transfer. Please also ensure that your domain is not currently suspended or locked before you submit your transfer or the process may fail. For non Dot-ca domains, please check that the Whois privacy is off before beginning this process.

Domain name applications are approved and registered in realtime. Only specific cases, such as conflicting provincial codes for .ca domains and municipal domains require a special application process. Forms for this process are available on our About Us page.

Yes, when you register a domain name with 10Dollar.ca, it is registered in realtime for the full period of registration. Domains can be registered in our system for up to 10 years in total.

No, we do not charge any exit fees. You can transfer your domain from us to any other registrar with no charge from 10Dollar.ca.

No, you must renew your domain when it nears its expiry date. As a courtesy to our clients, we send an email reminder to the Administrative Contact email address (and the profile email address if it is different) prior to a domain's expiration.

We do offer the option to set automatic renewals if valid payment information is maintained on the account. You can enable the auto renewal during the initial registration process. You can also enable or disable the auto renewal at any time by selecting the domains in My Domains list and select Enable or Disable Auto Renew from the List Actions dropdown. We will attempt to renew domains set for auto-renewal 30 to 36 days prior to the expiry date. Our system will notify you if a renewal fails as a result of invalid or expired payment information. Please note it is your responsibility to keep track of the renewal dates and ensure on-time renewal of a domain name to avoid service disruptions or deletion of a domain name.

When your domain is nearing the date of renewal, the Administrative Contact will begin to receive reminders by email. You only need to go to your website to complete a renewal. Since notifications are sent to the Administrative Contact email, it is vital to maintain a valid email address.

We send out renewal notices around 90, 60 and 30 days in advance. A final renewal notice will be sent a couple of days before the expiry date. If a domain is not renewed, it will be suspended and a notice will be sent after the domain has expired.

A domain name is the address visitors will type into the address bar to get to your website or page; hosting provides server space for your website files and your email services. You can register a domain name just to reserve the name if you wish, but if you want to have a website that people can view online, or emails at the domain name, you will need to have the domain and a hosting package.

If you're not sure where to start, you can take a look at some of our hosting packages on our website, or contact us for more information on what package is right for you and how you can get started building a website or activating email services.

3. Why use 10Dollar.ca as your Registrar?

At 10Dollar.ca, we take pride in the service that we provide to our customers. All 10Dollar.ca domain name registrations can be completed in realtime within a few minutes. 10Dollar.ca also provides a secure, easy and powerful online interface to manage your domains, with updates taking place instantly. We also provide several bulk management options. You can register multiple domain names of any type, perform renewals and transfers, and manage any aspect of your domain names all with a single profile and in a single process. This means you only have to keep track of one username and password for all of your domain names. Technical support is available 24-7 via email and is also available by phone during business hours.

10Dollar.ca provides:
  • Realtime domain registration
  • Realtime modification and updates
  • Realtime control over your account
  • Bulk registration and
  • User-friendly Web Interface
  • Multiple Domains under a single profile
  • Complete Website Solutions (web hosting, web development, technical support, website design, maintenance)

10Dollar.ca can be your one-stop solution for domains, website and email. Not only do we provide domain name registration services, but we also provide fast, reliable, and affordable web hosting, premium email solutions, exchange email solutions, e-commerce solutions, and web design and development. For each service that you require, technical support is included. If you are interested in a complete solution, please contact us. It is often simpler to maintain your web service with a single organization. When you have a company as reliable as 10Dollar.ca, why not put our high standards of quality, performance, and professionalism to work for you?

There are no hidden costs associated with your domain registration. There are no credit card processing fee, no administrative fee, no CIRA or ICANN registration fee on top, nor any other fees other registrars may charge you. By law, we are required to charge GST/HST on all orders.

10Dollar.ca always wants to provide more value to our new domain name customers. Check out our Promotions section for more details.

At 10Dollar.ca, you can register the established domain extensions such as .ca, .com, .net, .org, .info .biz along with new gTLDs released on a weekly basis. Check out our registration page for the full list of available top level domains. If you are looking for an extension not found on our registration page, please contact us. There is a good chance we can add it to the list.

Click here to begin registration.

4. Registering A New Domain Name

There are four steps that must be completed before a domain is placed in your Shopping Cart.

  1. Step 1: Domain Name

    Enter the desired domain name to determine its availability. If the domain is available to be registered, you can continue to Step 2.

    In addition to registering the initial domain name that you entered, you have the opportunity to view suggested alternative names, as well as register additional domain extensions, including the new generic top-level domains (gTLDs) that are being released every week.

  2. Step 2: Registrant Configuration

    The Registrant is the holder of the domain name. It contains the contact information for the legal owner of the domain, and specifies who has the ultimate authority over it.

    To provide contact details, there are two options. You can select the domain information of an existing domain name within your account and apply it to the new domain, or you may enter completely new information for the registrant, administrative, technical, and billing contacts. Once a domain name is registered, the registrant and other contact information are associated with that domain name only. As a result, changing the contact information for one domain name will have no effect on the contact information for your other domains.

    It should be noted that .ca domains require a registrant legal type in addition to the registrant name and contact information. For more information regarding the registrant legal types, please refer to the subsequent FAQ.

  3. Step 3: Ordering Hosting

    In this step, you can select what you would like to do with your domain name. We have a variety of hosting packages to select from depending on the features, resources, and other requirements you may have for your web presence. Whether you want to setup email addresses at your domain name, create a large business website or ecommerce website, or you're looking for an easy-to-use site builder, we have the package to suit your needs. All of our hosting plans are hosted on industry standard technology with superior speeds, unparalleled uptime, and professional support. If you do not wish to host your website with us at this time, simply select Continue without Hosting at the bottom of the page to proceed to the last step.

  4. Step 4: DNS Setup

    If you are hosting your website with us, or if you have selected any of our additional domain features, you should simply accept the default information that is listed here. If you have decided to host your domain name with another company, you can place their name server information into this form. If you do not intend to host your domain name at this time, it is recommended that you keep the default information entered. You can return to our website at any time to change the DNS Information for your domain name.

Once these sets have been completed, you will be prompted to accept the terms of service and confirm your selections before the order is placed in the Shopping Cart. You then have the option to continue shopping or you may proceed to the Checkout.

CIRA, the registry for the .ca TLD, requires all registrants to meet certain presence criteria before registering a .CA domain name. Each of the legal types correspond to the various presence requirements. They are grouped into individual registrant legal types and non-individual registrant legal types.

In our system, any individual legal type must be a persons name, made up of at least a first name and last name. This applies to common individual legal types such as Canadian Citizen or Permanent Resident of Canada. Any non-individual registrant legal types must include the full name of the organization. In addition, the Corporation legal type must include the jurisdiction of registration (such as Ontario or Canada), and include "Inc." or "Ltd." depending on the corporation type. If these are not present, the system will not allow you to proceed and return an error.

For more information on the presence requirements, please click here.

Your 10Dollar.ca profile helps you manage all aspects of your domain names. You can have as many domain names as you like in your profile. You can also add new domain names to your profile at any time either through new registrations or transfers from other registrars. Your profile is a convenient way to keep track of all your domain names with a single username and password.

We recommend that you keep your username and password confidential and only provide them to parties that you can trust. Access to your profile permits that user to change your domains' registrant information at his/her discretion, allowing that user to assign a new owner. It also allows them to modify any of the details of the profile itself, including the email address that password reset links can be sent to.

When you are registering a new domain name, you will be provided with the opportunity to add a hosting package. Additionally, on the Shopping Cart page, you can select a hosting package and specify the domain name you would like to apply this new service to, then click the Add button to place the order in the Cart. Once you have added all of the services you would like, click the Check Out button to continue to the payment form.

Web Hosting services can also be ordered directly from our Web Hosting page at any time. Also, be sure to check out our Promotions page for our special web hosting offers.

You can pre-register a domain that is approaching the end of its redemption period through us to take advantage of this special registration process called TBR. Before a deleted Dot-ca domain becomes available for regular real-time registration, it is subject to a special registration process that permits any user to request a CIRA-certified registrar attempt to capture the domain on the user's behalf..

You can review the current lists of TBR domains: here.

We accept orders for TBR domains each week until Wednesday at 12pm Eastern Time. Placing an order for a TBR domain does not guarantee that we can capture the domain for you, however you will only pay if you get the domain name. If we are successful in capturing a TBR domain, you will receive an email within a week with further instructions.

If a TBR domain is not registered during this special registration period, it will be deleted within a week, then become available to be registered through the normal, real-time process.

5. Rules for Registration

There is no limit to the number of domains that an individual or organization can register.

All Domain Names are registered on a first-come, first-served basis, in accordance with the Registration rules, provided that all the conditions for registration as well as the registry's rules are met. Once a domain is registered in our system, it cannot be registered by another individual until it is permitted to expire and becomes available again.

CIRA has set in place a dispute resolution process (CDRP) to address disputes between Domain Name Registrants and those who claim trademarks and related rights. The dispute resolution process has taken into account the interests of Domain Name and trademark owners, as well as Canada's intellectual property laws. For more information click here.

Similarly, ICANN maintains a dispute resolution process process for Generic Top Level Domains(UDRP). More information about UDRP can be found here.

The individual or entity listed as the registrant is the legal "owner" of the domain in all instances. If domain's owner changes during its lifetime, our system allows the profile holder to modify the registrant details. This process effectively changes domain ownership.

Your first step should always be to attempt to make contact with the domain holder to reach an amicable resolution. If the domain holder does not respond, you may attempt to contact the website host if the site's content is in dispute. Each host has their own policy governing what actions they will take. If we are the domain registrar but not the host, we will ask you to consult the Whois record for information about the registrant and website host and contact them directly. In cases of obvious and severe criminal activity, we may take action to prevent harm to the public by suspending a domain name.

In most cases, you should seek legal advice regarding your individual situation. We cannot and do not make judgements in these cases except where a site is hosted with us and is clearly in violation of our Terms of Service. We will deactivate a domain or website upon receiving an order issued by a Canadian court.

Please also refer to the dispute resolution process which is outlined in this FAQ. We will promptly take action once a CDRP or UDRP decision has been made.

6. Domain Administration

A profile account provides secure access to the individual or organization holding the domain names to manage them. It also permits our users to complete bulk changes to domains within the same account.

No, a valid email address is needed to be able to register domain names as well as receive important information such as renewal notices or updates about changes that you make to your domains and other services. You must verify your email address twice during the profile creation process. Keep your profile username and password in a safe place in the event that you lose access to your email, as you will still be able to access your account to update your details.

Recent policy changes by ICANN in 2014 also means if your email address is invalid, you risk initiation of a 15-day countdown, concluding in the suspension of the domain. for more information see registrant validation process..

You must ensure that all contact information for your domain names and your profile account information are always current and valid.

Simply click on Login and then click Forgot Your Login Information? You will receive your username and instructions on how to reset your password in an email delivered to that address.

Changes to the DNS of your domain are made immediately on our real-time domain managing system. The changes take time to propagate through the DNS servers of the Internet. This process usually takes 24-48 hours after the change has been made. If after this time your website still does not work, we would recommend that you contact your web hosting company.

If you know the email account on file for the profile, and you are able to access that email, you can retrieve your login credentials by using the Forgot Password link on the login page of our site. If the email address you used to sign up for your account is no longer valid, you can initiate a Manual Change Request by filling out the form, including the relevant documents on page 2, and faxing it to us at 416-385-7765. The form can be found here.

If your domain is in someone else's account, you should first attempt to contact that person and request that they move the domain to your own account. They will need your username and password to complete the move. If you do not wish to reveal your username and password, you can create a new account as an intermediary for the purpose of receiving the domain and then move it to your own account.
If you cannot reach this person, you may fill out the form mentioned above.

No. A Manual Change Request is meant to make one or more domains accessible for your management. We will change the email address on your account so that you can request a password reset, or move the domain to a profile that you currently have access to. Once you are able to access the domain and/or profile, you are solely responsible for making all the contact information updates. At minimum, you should ensure that the domain and profile name, phone numbers and email addresses are always correct for notification and management purposes.

7. Domain Services

Easy Domain Forwarding is the service of pointing your domain to an existing site or web page on the internet. This way, when a user enters your domain name into their web browser, they are automatically redirected to the existing website. Cloaking keeps the redirecting domain in the address bar so that users do not see that it is forwarded. It is often used for the following purposes:

  • You have another domain name hosted already
  • You have a website or some webspace with your ISP but it has a long URL

By default our domain forwarding makes use of 302 URL redirect to point the domain to the target, effectively forwarding the domain to it. However, address bar at the top of the browser will display the target URL rather than the forwarded domain name. Enabling cloaking will force the browser to display the forwarded domain in the address bar by making use of URL frames.

You must agree to the Easy Domain Forwarding Terms and Conditions These include but not limited to:

  • No copyright violation.
  • No forwarding to illegal or adult oriented web sites.
Violating the terms and conditions will result in the immediate cancellation of forwarding service.

Whois Privacy masks your contact information in the public Whois database. Without this service enabled, the name, physical address, email address and phone number of the registrant, administrative and technical contacts are visible to anybody performing a Whois lookup of the domain. This information is often mined by spammers to be used for abusive purposes.

Whois Privacy service is FREE for every domain in our system. To see an example of how the system works, click here.

For .ca domains, the Whois Privacy service is actually provided by the registry (CIRA) itself, and effectively hides all information except for the registrar and the dates of registration, expiry and update. Please note that for .ca domains, Whois Privacy is allowed only for individual registrants; it is not available for non-individual registrants, such as Corporations and Unincorporated Associations.
Whois Privacy for non Dot-ca domains is available and provided by our partner company SafeWhois. It masks the Whois information with a set of standard Whois information provided by us.

There are two different methods depending on the domain type. For .ca domains, CIRA provides a form on their website that allows an individual to contact the registrant without needing to know the email address of the registrant. That form is available here.

To contact the registrant of a non Dot-ca domain, go to safewhois.ca and enter the domain name in the field presented to begin the process.

8. Domain Transfers In

The authorization code also known as EPP Code or Auth-Info is a secret key used to protect a domain against an unauthorized transfer. Prior to submitting a transfer order, you must obtain the authorization code (sometimes known as an EPP code) from your current registrar and unlock the domain. Most registrars have an interface on their websites to request the code and unlock the domain.

Once you have the EPP-Code and domain is unlocked, you may begin the transfer by navigating to our website and clicking Domains > Transfer > Registrar transfer. If you do not have an account with us, you will be prompted to create one.

The error will provide you with details as to why a transfer has failed. You can correct it and resubmit the transfer request at no charge. If the error message displayed is not clear, please contact us for assistance.

To check the status of a transfer, you may go to My Domains page and click the Transfer tab. If the status appears as “Unknown,” or if it has not changed for some time, please try to display the latest status by clicking on the Refresh icon which appears on the right side

For a dot-ca domain, we will send the transfer request to the dot-ca registry which typically succeed immediately and the domain will be available to be managed in your 10Dollar.ca account within 24 hours.
For gTLDs such as dot-com, the process can take longer to complete. We will obtain authorization from the domain holder by sending an email to the email address as listed in the public Whois database. Please ensure the email address is valid and operational and follow the instructions given in the authorization email. (Check your spam/junk/bulk folder since sometimes these messages are flagged as spam.) As the gaining registrar, we must complete this form of authorization (FOA) before we may send the transfer request to the registry. It may take up to 7 days before the domain transfer succeed. Please note, the current registrar should also send a notification email to the registrant. This gives you an opportunity to expedite the process by explicitly instructing the current registrar to release the domain sooner.

For non Dot-ca domains, as per ICANN rules, a domain can be transferred even after a domain has expired (suspension) and before it goes into the redemption period. If a domain is in redemption period, it must first be restored through the existing registrar (redemption fee may apply).

For Dot-ca domains as per CIRA rules, a domain can be transferred at any time even during suspension or redemption period.

Your domain will extend for an additional year once transferred successfully.

This will only happen if a domain had expired previously but renewed with the losing registrar prior to a transfer process. The registry will cancel that one year renewal and only apply the one year extension as a result of a successful transfer. You are entitled to receive a refund for the lost year from the losing registrar since the registry has refunded the losing registrar accordingly. Be sure to contact the losing registrar in the event that this occurs to request a refund for the renewal.

9. Domain Transfers Out

The authorization code also known as EPP Code or Auth-Info is a secret key used to protect a domain against an unauthorized transfer. The authorization code must be obtained from the current registrar and submitted to the gaining registrar to initiate the process.

The authorization code can be sent only to the Administrative contact email address. As such, please be sure that the Administrative Contact email is active and one that you can access.

Domains cannot be transferred in the 60 days immediately following the initial registration of the domain or following a successful transfer. Other conditions include:

  • When there is a registry or registrar lock on the domain
  • When the domain is subject to a UDRP or CDRP process
  • When a court order requires the domain to remain with its current registrar
  • If a domain is locked by the registry for any other ongoing processes

The domain lock is a security measure that prevents the domain from being modified or transferred from one registrar to another without the consent of the registrant or domain administrator. For domains registered with us, the lock can be deactivated at any time by the user from within our system. It should also be noted that any request of the authorization code within our system will automatically lock the domain again.

There are two reasons that the authorization code may not have been received. Ensure that the Administrative Contact email is both valid and it is the one you are checking. It should be noted that the Administrative contact email is not necessarily the same email on the Profile. The Profile contact email applies to your account with us, while the Administrative contact applies to a specific domain. This can be checked in Whois. If you have confirmed the Administrative contact email is correct, be sure to check both your Spam/Junk folder and your inbox in case the email was flagged.

While the email is sent immediately, there may be delays due to the speed of the mail server. It should arrive within 30 minutes following the initial request.

If you are transferring a .ca domain, the Whois privacy does not need to be deactivated. If you are transferring a gTLD, such as a .com domain, you will need to deactivate Whois privacy to allow the Administrative Contact email listed in the public Whois database to be parsed by the gaining registrar.

10. Expired Domains

Once the domain has passed the suspension period, the domain is deleted from our system. However most registries offer a redemption period. Redemptions incur additional fees and normally require some additional administrative work. As a result, we will place the domain back in our system and reactivate it once the domain has been successfully redeemed. To redeem a domain that appears in your My Domains list, click the domain and scroll to the top of the page to find the Initiate A Redemption Process link.

If the domain is in the Suspension period, you may still renew the domain to keep it active in your account. There is no additional cost involved and the domain will be renewed for the number of years you have purchased. If the domain has reached the Redemption period, the domain is still renewable, but it will incur an additional Redemption fee. For more information on the Redemption period, please refer to the question above related to redemption. If the domain has fallen into either the To Be Released or Pending Delete statuses, the domain is no longer renewable and it will be released to the public.

No, all domain extensions are relative to the expiry date. If your domain expires June 18th, for example, and you renew the domain for one year in May, the new expiry date will still be on June 18th of the next year.

We recommend you renew a domain well in advance to avoid any potential downtime due to expiry of the domain.

If the domain is a gTLD, such as a .com/.net/.org/.info/.biz domain, you may use the email that is presented on the Whois information. You will receive an auto-reply with specific information on how to contact the registrant. If the domain is a .ca domain, you will need to use the Interested Party Contact Form, which is available on the registry website here

11. Our System

All of the profiles within our system are tied to the email address on file. Enter your email address on the Forgot Username/Password link that appears on the Login page and you will be sent an email containing your username and a link to reset your password. Once you have these details in hand, you can log in to manage your account.

Invoices for any recent transactions are available in the Billing History section of this website for any domain purchases. The Billing History Section is available under Account Management > My Profile.

If you have completed any hosting transactions, the invoices for your Hosting accounts are available from your hosting client area.

The easiest means of providing control of the domain to another individual is to have the gaining party create an account on our system and provide you the username and password. Click the domain name in your account directly to bring you to the Manage Domain page and look for the Move This Domain To Another Profile link. This will provide the interface to enter the recipient’s username and password and have the domain moved instantly. There is no additional cost for this process and the domain is moved instantly.

The profile can only have one email address on it at a time. We recommend that the profile email be set to the individual who is responsible for ownership of the domain, as that email address is the one that will receive any password reset requests. We would also recommend that the profile email be one that you can be certain will not become inactive, as this email address is the one used to retrieve lost usernames and passwords.

Our back-end system provides exceptional security measures to prevent outside sources from attempting to gain access to your domain, with internal systems in place in addition to the mandated security features from each registry. We provide domain locks to prevent transfer or unauthorized editing of domains. All passwords are one-way encrypted and never sent out by email. We also have measures in place to detect malicious activity and login attempts on our website. Furthermore, we do not store credit card information but only a transaction token to provide all the required gateway security for online transactions.

To maintain your account's security, it's crucial not to give out your username and password to anyone you do not trust. Our staff are happy to assist you with step-by-step assistance by email or phone to guide you through updates you may not be certain of how to complete, rather than necessitating a third party complete these tasks on your behalf. Anybody who has your login information has full access to your domain's registrant information, and has the ability to change it.

We maintain a separate access point and credentials for hosting services. This allows you to provide your webmaster with access to your website without giving out your main domain registration account username and password. If you have purchased a web site hosting, email or site builder service, you may refer to the Welcome Letter that you received when you initially signed up for the service. The Welcome Letter contains the login details, including links to the login interface. The Control Panel maintains all options for site functionality, the creation of email accounts and configuration of databaes. The same username and password contained in the Welcome Letter permits access to the server via FTP.

For all hosting services, and billing updates related to hosting, including updates to the credit card information, you will use our Hosting Client Area . Your Hosting Client Area will also maintain Billing History and present any unpaid invoices upon logging in. Please note that the Hosting Control Panel will have a different username and password than your profile on 10Dollar.ca.

12. Hosting

The hosting package that you choose depends on your website requirements and how you plan on managing it. If you have a web designer already working on the site, a Cloud hosting package would be suitable for your web designer to upload the site files, as well as make use of our Cloud email system.

If you're looking for a more modular website, one that you may want to expand in the future, you can opt for WordPress on one of our Cloud hosting sites. With our 30 minutes of free Webmaster service, we can perform a professional installation for you!

If you're new to creating websites, you may want to try out our free 3 page site builder that is available with every domain. We provide several professional templates to choose from, with a drag-and-drop interface that allows you to set up your website very easily. No coding is required. When you are ready to expand your site, you may upgrade to a paid package at any time.

We offer premium email hosting packages, with 25GB of space per email account, as well as hosted exchange(100GB). For more information and pricing, please see the email section of our website.

Every hosting package comes with 30 minutes of free webmaster service. We can assist you with moving your website from another provider, troubleshooting a problem, setting up a landing page, recommending a design strategy, or installing a content management system such as WordPress with all plugins that we have tested and recommend.

We do offer paid professional services. You may get a free quote for whatever project you have in mind, whether it's setting up a static website, establishing ecommerce capabilities, or just looking to make the occasional update.

Please check our extensive online Knowledge Base System that provides step-by-step instructions for common tasks such as FTP, email and database setup. You will also find solutions offered for more advanced configuration. Feel free to contact us by email or by phone for any question or task that you need to complete.


Last updated on October 30, 2015